Issue with remote connection - client logs attached.

SeanBradySeanBrady
edited June 2017 in Remote Support
Issue with remote connection - client logs attached.

Hi,

Any idea?

Verified network communication through all devices external to Bravura software.

At a complete loss...


Comments

  • SeanBradySeanBrady
    Update...

    I discovered the deployments since this error appeared are showing as successfully deployed but not generating any reports.

    Any ideas?

    Kind Regards,
    Sean
  • bravurasoftbravurasoft Redmond, WA
    Have you installed the latest version of the remote connect software (the software you use to control the other computer) on your own IT administration computer?

    The reason being, we updated the remote connect software on June 1st 2017.
  • bravurasoftbravurasoft Redmond, WA
    Also, make sure that the OptiTune agent is installed and running on the managed computers.
  • SeanBradySeanBrady
    Yes to both recommendations. Already verified and in place.

    Please advise further.
  • bravurasoftbravurasoft Redmond, WA
    From one of the computers you are having trouble connecting *to*, please zip up all the logs in

    C:\Windows\SysWOW64\config\systemprofile\AppData\Local\Bravura\Logs

    and send them to us at customer_support@bravurasoftware.com. We will follow up with you over email.
  • SeanBradySeanBrady
    I will do.

    Much appreciated.
  • SeanBradySeanBrady
    Hi,

    I have sent the email to the requested email address as stated in the earlier post.

    Please provide the findings?

    Kind Regards,
    Sean
  • bravurasoftbravurasoft Redmond, WA
    Sorry, we haven't received the email yet, can you try emailing it again to

    customer_support@bravurasoftware.com and
    info@bravurasoftware.com

    The logs on the client computers contain more sensitive information, which shouldn't be posted to forums. Thanks!
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