Can you see if this log file was created:
C:\Windows\SysWOW64\config\systemprofile\AppData\Local\Bravura\Logs\OTService.log
If so, please don't share it here, since it contains private information, but you can email it to us at customer_support@bravurasoftware.com and someone will assist.
Comments
C:\Windows\SysWOW64\config\systemprofile\AppData\Local\Bravura\Logs\OTService.log
If so, please don't share it here, since it contains private information, but you can email it to us at customer_support@bravurasoftware.com and someone will assist.