Blank Headers with Microsoft Outlook on some email accounts
bravurasoft
Redmond, WA
We have figured out what is causing the “blank header fields” for email messages when using Microsoft Outlook and Yahoo IMAP Connector. For some yahoo email accounts, the Yahoo IMAP servers themselves are sending back poorly formed “headers” when Outlook queries for messages in a mail folder. This only seems to affect a small minority of yahoo email accounts. For some reason, the yahoo IMAP servers are sending the headers back in a “double spaced” format, rather than how they are supposed to (in a single spaced format). Other email clients, like Microsoft’s “Windows Live Mail”, don’t seem to have a problem with this poor formatting, but for whatever reason Outlook is showing these messages as not having any header fields, even though the content is coming through fine.
This may be a temporary problem with the Yahoo IMAP servers that may go away in a few days on its own. But, in case it doesn’t, we are working on a work around in Yahoo IMAP Connector. In the meantime, if you are experiencing this problem, I suggest downloading Microsoft’s other email program, “Windows Live Mail” from:
http://explore.live.com/windows-live-mail?os=other
And setup your email account using the instructions provided in Yahoo IMAP Connector. This client doesn’t seem to have any problems with the format that the yahoo IMAP servers are using. The work around in Yahoo IMAP Connector should take about 7 days, and we will let you know when it is ready.
This may be a temporary problem with the Yahoo IMAP servers that may go away in a few days on its own. But, in case it doesn’t, we are working on a work around in Yahoo IMAP Connector. In the meantime, if you are experiencing this problem, I suggest downloading Microsoft’s other email program, “Windows Live Mail” from:
http://explore.live.com/windows-live-mail?os=other
And setup your email account using the instructions provided in Yahoo IMAP Connector. This client doesn’t seem to have any problems with the format that the yahoo IMAP servers are using. The work around in Yahoo IMAP Connector should take about 7 days, and we will let you know when it is ready.
Comments
If you have many of these blank header emails, do not delete them in Outlook, since this will delete them on the Yahoo server as well.
If you want to fix the existing blank header emails, you will need to delete your IMAP account in Microsoft Outlook, and set it up again using the instructions provided in Yahoo IMAP Connector.
We also have a workaround almost ready in Yahoo IMAP Connector, in case this problem happens again with the Yahoo IMAP servers.