bravurasoft
bravurasoft
About
- Username
- bravurasoft
- Location
- Redmond, WA
- Joined
- Visits
- 277
- Last Active
- Roles
- Member, Applicant
- Location
- Redmond, WA
- Job Title
- Customer Support
- Company
- Bravura Software LLC
Comments
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Sorry, we are still working on integrations with other AV and backup vendors. Other features became higher priority, but hopefully we will have more AV and backup integrations in Q4 2019.
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Thanks for the suggestion, we do have this on our list for an upcoming version.
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Currently it is English only, but if the agent receives localized text from a managed computer (e.g. application name, windows update name, etc...) this will show up properly in the management portal.
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A couple of things to check: Is the clock on the destination computer set correctly? If the clock was set way ahead of the actual time, that could be one explanation. The OptiTune agent will store the time when it last ran the task in the followi…
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Great to hear, thanks again for reporting it, and let us know if you run into any other issues
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OK, we have published a fix for this issue, please let us know if you see this issue again. Thanks again for reporting it.
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Thanks for reporting this problem, we have located the source of the issue, and are working on a fix. ETA to deploy the fix to production is Monday Nov 19th or sooner.
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OK, thanks. We will investigate and get back to you shortly.
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Can you try setting the "Minutes Lost Contact" to an interval less than the minimum interval of 4 hours? We will try to reproduce it on our end, and get back to you. There may be an issue here when the minimum interval and lost contact i…
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Unfortunately, this is a known issue. We have a bug opened for this, what has happened is WMI is reporting incorrect values for the disk space. There are other APIs we can use to get this information, which we will use for the next version. One w…
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There could be many reasons for this - if you created a plain group (not a business entity), then the group won't have any membership rules. If you created it as a company/site/customer/ etc... then it will automatically have a membership rule base…
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Normally it should work, as long as there is a single display device. Please email us at customer_support@bravurasoftware.com and send zip up and send us the log files from one of the destination machines, at: C:\Windows\SysWOW64\config\systemprof…
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This is now implemented in OptiTune v5.8
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Great to hear! We will be fixing this bug in the next version too, so you won't have to work around it anymore.
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Version 5.8 of OptiTune is due to be released in the next few weeks, and it will focus on performance improvements to Remote Connect, as well as several bug fixes to the OptiTune agent. The performance of Remote Connect has been improved dramatical…
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Sorry, please try this link: https://otfiles.blob.core.windows.net/redist/OptiTune%20Integration.pdf
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We do have an integration bug, when you customize the "Company Name" or "Product Name" for Cloudberry backup, the OptiTune agent does not always detect it correctly. You can change the Company Name to: CBL Company And change the…
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It currently doesn't detect Windows Store apps, only full desktop apps. We have this on our list of features to implement for a future version.
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This indicates that the agent was unable to connect to Microsoft Security Essentials, and may indicate there was an installation problem with Microsoft Security Essentials. Try testing it on a clean install of Windows 10 or 8 to see the integration…
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Make sure you are using the credentials for a cloudberry "Backup User", not your admin login. Asegúrese de estar utilizando las credenciales para un "Usuario de copia de seguridad" de la nube, no de su inicio de sesión de admini…
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Yes, when drivers are available through Windows Update, you will be able to see them in OptiTune, as well as trigger their installation by selecting to install "Optional" updates.
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Remote <-> Local copy/paste has not been implemented in Remote Connect, but we should have it done in the next 2 months. We are planning major updates to the Remote Connect software to work better in very low bandwidth scenarios.
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You can change the update install schedule for installing windows updates to be whatever you want, but we haven't added a button yet to trigger an update install "right now". You can still accomplish this by selecting the "On Startup…
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This indicates that the agent was unable to find Windows Defender on the machine, and fell back to the WMI detection method. There may be a problem with the Windows Defender installation. Or, feel free to contact us at customer_support@bravurasoft…
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Yes, thanks for posting that here. Currently, you need to rename a PC in a script or other external method, and then the name change will show up within 24 hours. We have it on our backlog to add a feature to do this and/or provide a "display…
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BitDefender and Kapersky should be the first ones we add support for this year!
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Currently it is not, but we will add it to the list. We will be focusing on integration with various AV and backup products this year.
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Thanks, a great suggestion! You can accomplish this today by packaging the .msp file in a .bvx package and calling it from a script, but native support for .msp files is a great idea, and we will look at incorporating this into the next version.
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Our initial thoughts would be that a script could call one of the OptiTune executables, with a switch like: OTService.exe /updatemeta "varname" "value" And this would update the metadata variable on the server for the given com…
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We are planning to add support for multiple AV vendors by the end of the summer. Currently, we are working on some backup integrations which will be coming in the next month or so.