Clients connected via Squid Proxy

Hello Opti Tune experts
I hope someone can help me here, I have a windows server 2022 standard (VPS in the cloud) that uses a local squid proxy in the office to connect to the internet. The Opti Tune client on the server is not connecting to the portal, even though I can reach the website via the browser.
I added port 9887 to the allowed ports on the squid proxy and the Server's firewall. Still no luck.
Also noticed that ServiceCentre.exe is not listed in the Task Manager, however the OTService.exe is running as a service.
Any ideas how to make it connect?
Thank you.
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